Every change, with the date it landed.

A playbook can now post its plan in the ticket thread and wait for a thumbs up before it runs. The approver does not need a Mesa seat.

Custom fields on Case and Account now come across with their labels, so conditions can be written against them without mapping.

Tickets that arrive for the same reason are grouped together, which makes it obvious which playbook is worth writing next.

Run a playbook against the last thirty days of tickets and see what it would have done, before it does anything at all.

A failing webhook used to retry every ten seconds for an hour. It now backs off, and the queue stops filling with duplicates.

Every action a playbook took, who approved it and what changed, exportable as CSV or streamed to your own store.

Mesa can open a side conversation with a supplier and close the ticket when the reply arrives.

The Slack app now installs with two clicks and asks for the narrowest scopes that still work.