Twenty four of the forty four, in full.

Read tickets, write replies, change status, open side conversations.

Read requests, transition issues, add internal comments.

Read tickets, reply, merge duplicates, set priority.

Read conversations, reply, snooze, assign to a teammate.

Read tickets, reply, tag, and trigger a refund flow.

Read cases with custom fields, update status and owner.

Post a plan, wait for approval, and report what happened.

Same approvals and reports, in a channel or a chat.

Send an SMS when a customer needs telling and email will not do.

Issue refunds, read invoices, check a customer's payment history.

Read subscriptions, apply credits, change a plan.

Raise invoices from closed jobs and read billing codes.

Read orders, correct addresses, cancel, and refund.

Read orders and fulfilments, update shipping details.

Read carrier flags and reprint labels after a correction.

Grant and revoke access with the approval recorded.

Same grants and revocations for Microsoft estates.

Group membership, shared drives and mailbox delegation.

Read the tables a playbook needs to decide, never write.

Same reads, with your row-level policies applied.

Pull a number into a reply so the customer sees the same figure you do.

Read incidents and changes, update state and work notes.

Open and resolve incidents when a playbook cannot continue.

Read runbooks so a playbook follows what your team already wrote.