Privacy

Mesa Labs, Inc., Oakland, California, decides how the personal information on this site is used. The contact form collects your name, work email, company and message, and it is used for one thing: to answer you. Product data is separate. Mesa reads tickets in your helpdesk to decide what a playbook should do and writes the result back. It does not keep a copy of your helpdesk. Ticket bodies are held for ninety days so the audit log has something to point at, then deleted. Your tickets and playbooks are never used to train a model, ours or a vendor’s. Enquiries that do not become an account are deleted after twelve months. Account data is deleted thirty days after you close the account, except invoices, which tax law makes us keep for seven years. Ask for a copy, a correction or deletion at privacy@mesa.app and we answer within thirty days. Sub-processors: AWS for hosting in us-west-2 and eu-central-1, Stripe for billing and Postmark for email.